InstantSpy.net Frequently Asked Questions
Can you deliver to my country?
Yes, we deliver to every country but there are some item that we cannot ship outside the US.
Pepper Sprays cannot be shipped outside the continental US, which includes Alaska, Hawaii, and US Territories.
Pepper Sprays cannot be shipped by any method other than GROUND.
Pepper Sprays, or any type of weapon, including stun devices, knives and batons, cannot be shipped outside the United States (including its territories.)
We do not ship to PO Boxes, APO or FPO addresses. Please provide a physical address for shipping.
Stun Devices CANNOT be shipped to Hawaii, New York, Massachusetts, Michigan, Illinois, New Jersey, Rhode Island, Wisconsin, Connecticut or the city of Philadelphia, PA.
Pepper Sprays CANNOT be shipped to New York, Massachusetts, Michigan or Wisconsin
Do I have to pay sales tax?
We are based in Pennsylvania. If your order is shipped to Pennsylvania we will need to add 6% sales tax to your order.
How do you ship the products?
If you choose the free shipping or flat rate method. The the order will be shipped by ground (UPS, FEDEX AND USPS). The average shipping time is from 2-7. Expedited Shipping time is available on some products.
How much does shipping cost?
Products and all orders over $100 qualify for free shipping. all other orders are a flat rate of $6.95.
Is it safe to buy from Instantspy.net?
Buying from InstantSpy.net is safe, secure, and simple.
InstantSpy.net's secure checkout is secured by GeoTrust SSL 256 bit encryption
30% Money Back Guarantee on all goods
Price match guarantee on all goods
What if the product is broken or not what I expected?
30 Day Money Back Guarantee
InstantSpy.net wants you to be very pleased with your purchase, but if for some reason you are not, we provide a 30 day money back guarantee on all products and services purchased. If for any reason you are not satisfied with your purchase, simply fill out a support ticket , contact us by live chat or give us a call at (866)-611-4574 and we will immediately issue a Return Material Authorization (RMA) number.
What if the product does not arrive?
We guarantee your products will arrive safely to you. In the unlikely event your package is lost, we will re-send the goods or give you a full refund.
How can I speak to InstantSpy.net about product questions?
We offer full technical support on all product before and after the sale. You can contact us by phone, live chat or submit a support ticket.
Do these product come with a warranty?
Most every product we sell comes with at least a one year manufacturer warranty. If for some reason the product you order does not come with one. Instantspy.net will cover the warranty for one year from the purchase date.
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