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Home > Return Policy
Return Policy wants you to be very pleased with your purchase, but if for some reason you are not, we provide a 30 day return policy on all products and services purchased. If for any reason you are not satisfied with your purchase, simply fill out a support ticket , contact us by live chat or give us a call at (855)-SPY-SITE  and we will immediately issue a Return Material Authorization (RMA) number.

Restocking Fee
In the unlikely event that you receive a defective item, we will replace the item for the same exact model with no restocking fee. However, if you are returning a working item, or exchanging to a different model we do charge a 15% restocking fee.

Return Shipping Instructions
  • Return the merchandise to us within 30 days of your original receipt of the order.
  • The products must be returned in new, resalable condition:
  • Include all original packaging materials.
  • All manuals and warranty registration cards must be unmarked.
  • Any programming MUST be reset back to factory default.
  • Carefully repackage and double-box the merchandise with the RMA number clearly displayed on the outside package.
  • Send return package to the following address:
    Shipping Address
    2047 Locust St
    Philadelphia, PA 19103
  • We recommend items be shipped with a tracking number.
  • You must pay any return shipping expense unless we made a mistake with your order. 
  • Returns that do not meet all of the above stated conditions will be returned to the customer at their expense.

Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original delivery, we will issue credit to your charge account. You may elect to receive store credit towards another purchase or to simply receive a refund.

Nextag Seller


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